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MANUAL ELDES ESIM264 V3.1

Question Answer

16. When I check system SIM card credit balance I see a lot

of SMS delivery conrmation reports. How do I disable

SMS delivery conrmation ESIM264 system?

Every time an SMS text message is sent to the user, the system must “know”

that the message was successfully delivered. The only way to partly disable the

SMS delivery report (for alarm notications only) is to enable alarm SMS notica-

tions to all users. This is useful when having only User1 phone number set up, as

in case of alarm the system sends the alarm SMS text message to all preset users

simultaneously, but does not require any SMS delivery report.

17. I have set zone names and/or PGM output names

containing some Cyrillic and/or non-English characters.

The zone names and PGM output names do not fully t

in the SMS message. What‘s wrong?

According to GSM standards 1 SMS text message may consist of up to 160

Latin alphabet/English characters maximum. If the message contains at

least one non-latin/non-English character, the length of SMS message be-

comes at least half shorter, since those characters occupy more size of the

SMS text message than the Latin ones. It is recommended not to use any

non-Latin/ non-English characters in zone names and PGM output names.

18. The conguration of added wireless keyfob EWK1 to

ESIM264 system is not visible in ELDES Conguration

Tool. What‘s wrong?

ELDES Conguration Tool version is too old. Please, update it.

19. I am unable to run ELDES Conguration Tool - I receive

error messages in Windows. Why?

Microsoft .NET Framework v3.5 is not installed in Windows system. Please,

download this package from ocial Microsoft website free of charge and

install it to your Windows system.

20. Info SMS report comes with wrong date and time. How

do I correct it?

Please, set the correct system date and time using either ELDES Congura-

tion Tool, EKB2, EKB3 keypad or SMS text message.

21. I receive an error message when attempting to

congure the device or update the rmware remotely.

Whats wrong?

It appears that the device is unable to establish a communication with

conguration / FTP server. Please, check the GPRS settings in ESIM264

conguration (APN, user name, password), the location of the rmware

..bin le (must be located in the FTP server folder titled Firmware) and

the mobile internet feature presence on the SIM card used with ESIM264.

If this does not solve the problem, please contact your GSM operator (and

ISP - for remote conguration problems) in order to request a list of blocked

TCP ports.

22. I waited for at least 5 minutes, but did not receive any

SMS message conrming that remote conguration via

GPRS connection has stopped. What‘s wrong?

1. Send the ssss_endcong SMS text message.

2. In ELDES Conguration Tool software press Disconnect button and

repeat the steps from the beginning as described in 5.1. Remote System

Conguration via GPRS Connection.

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